Legal
Effective: 28 November 2025
By engaging Nexlink IT LLC ("Company," "we," "us," or "our") for IT services, you ("Client," "you," or "your") agree to be bound by this Customer Agreement ("Terms"). If you do not agree to these Terms, please do not use our services.
Serving our first client in September 2024, we are a provider of professional IT services including but not limited to:
We proudly support open-source software and strive to contribute to the wider IT community through release of our own software and contributions to existing projects.
3.1 Grant of Access: By engaging our services, you explicitly grant Nexlink IT permission to access your systems remotely for the purpose of providing contracted IT services. For more information, please refer to our Remote Access Agreement and section 6 of our Privacy Policy.
4.1 Response Times: We strive to respond to service requests within the following timeframes:
5.1 Hourly Services: Hourly services are billed at a price agreed upon before the service is rendered. Payment is due within 30 days of invoice date.
5.2 Project Services: Project services may require 50% payment upfront, with the remaining balance due upon completion, as agreed upon in the project proposal.
5.3 Late Payments: Late payments may incur a 1.5% monthly service charge. Services may be suspended for accounts more than 30 days past due. If payment is not received within 60 days, we reserve the right to suspend your Customer Account and access to future services, and pursue collection efforts as necessary.
5.4 Payment Methods: Payments are accepted through Stripe (credit/debit card). Other payments may be used as agreed upon by the customer and Nexlink IT.
| Detail | Value |
|---|---|
| Stripe Account Name | Nexlink IT |
6.1 Confidentiality: We maintain strict confidentiality regarding your data, systems, and business information. We will not disclose confidential information to third parties without your written consent.
6.2 Data Protection: We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.
6.3 Data Backup: While we may assist with backup solutions, you remain responsible for maintaining adequate data backups. We are not liable for data loss unless specifically contracted for backup services.
6.4 Storage and use of data from external platforms: If you have interacted with Nexlink IT via external freelance or hire platforms, we may migrate, archive, and use relevant details of past transactions. This information may be available to view in your Customer Account. For more information, see our Privacy Policy.
7.1 Service Limitations: Our services are provided "as is" and we make no warranties regarding uninterrupted service or error-free operation.
7.2 Liability Cap: Our total liability for any claims arising from our services shall not exceed the total amount paid by you for the specific service in question.
7.3 Exclusions: We are not liable for indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, or business opportunities.
You agree to indemnify and hold harmless Nexlink IT from any claims, damages, or expenses arising from:
9.1 Client Data: You retain all rights to your data, systems, and intellectual property. We do not claim ownership of your data.
9.2 Tools, scripts, documentation and other work products: Any tools, software, scripts, and other work products developed by Nexlink IT during the course of contract work, with the exception of documentation, remain the intellectual property of Nexlink IT LLC unless otherwise agreed in writing. You are granted a non-exclusive, non-transferable license to use such products for the purposes they were developed for during the contract work.
We strive to give back to the open-source community by releasing our own software as open-source projects, and by contributing to existing open-source projects. The open-source spirit is fundamental to our values.
10.1 Release of Open-Source Software: Nexlink IT may release software, tools, utilities, or scripts as open-source projects for public use ("Open-Source Software"). Unless otherwise stated, such software is governed by the specific open-source license included with the software, not by this Customer Agreement. You are responsible for reviewing and complying with the applicable license terms before using or redistributing any Open-Source Software.
10.2 Limitation of Liability: While Nexlink IT strives to ensure the reliability and security of its open-source releases, all Open-Source Software is provided "as is," without warranty of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. Nexlink IT is not liable for any damages or losses arising from the use of its Open-Source Software.
10.3 Custom Services: If you engage Nexlink IT to provide customization, integration, or support services related to our Open-Source Software, those specific services are governed by this Customer Agreement and any applicable project proposal, but the open-source code itself remains under its respective public license.
11.1 Termination by Client: You may terminate services with 30 days written notice. Payment for services already rendered remains due.
11.2 Termination by Company: We may terminate services immediately for non-payment, violation of these Terms, or if continued service poses a security risk.
11.3 Data Return: Upon termination, we will return your data and access credentials within 30 days, subject to payment of outstanding invoices.
We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, cyber attacks beyond reasonable control, government actions, or internet service provider outages.
These Terms are governed by the laws of Wyoming, United States.
We reserve the right to modify these Terms at any time. Changes will be effective upon posting on our website. Continued use of our services constitutes acceptance of modified Terms.
We strive to respond to any inquiries within 1 business day.